Privacy Policies

1. Introduction

At Neofera Care, we respect your privacy and are committed to protecting the personal data of our users and patients in accordance with the Constitution of the Dominican Republic and Law No. 172-13 on Personal Data Protection.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or hire our neonatal care services.

2. Information Collection

We may collect information about you in a variety of ways. The information we may collect via the website includes:

• Personal Data: Full name, phone/WhatsApp number, email address, province, and sector of residence.
• Sensitive and Health Data: Information related to the newborn's date of birth, specific care needs, medical conditions voluntarily reported by parents. In accordance with Article 5 of Law 172-13, the processing of these data is strictly confidential.

3. Use of Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected to:

• Provide you with accurate quotes and organize neonatal care services.
• Assign the most suitable nursing staff according to shift and location.
• Communicate with you regarding your requests, appointments, or emergencies.
• Increase the efficiency and operation of our websites and services.

4. Confidentiality and Disclosure

Under no circumstances will we sell, rent, or exchange your personal or clinical information with third parties for commercial purposes.

The information may only be shared internally with the nurses assigned to your case, exclusively for the proper provision of the contracted service, or when required by Dominican law through a court order.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Subject Rights

In accordance with Law No. 172-13, you have the right to:

• Know, update, and rectify your personal data.
• Request proof of the authorization granted for data processing.
• Revoke the authorization and/or request the deletion (erasure) of your data when there is no legal or contractual duty requiring us to keep them.

7. Contact

If you have questions or comments about our Privacy Policy, you may contact us at: